We want you to have a positive experience with drinksurfsideus. If you are not completely satisfied with your purchase, you may contact us to discuss a return, refund, or other available resolution. This policy explains the general conditions and procedures that apply to eligible returns and refunds.
To request a return or refund, please contact us at drinksurfsideus@gmail.com and provide your order information, the item involved, and a brief explanation of the reason for your request. We may request additional information or photographs when necessary to evaluate the condition of an item or understand the issue with your order.
Return requests should generally be submitted within 30 days after the date your order was delivered. Requests submitted after this period may not qualify for a refund or return unless otherwise required by applicable law or approved by us under special circumstances.
Items eligible for return should generally be unused, unopened, and in their original condition and packaging. Products that have been opened, consumed, damaged after delivery, altered, or otherwise used may not be eligible for return. Certain products may also be excluded from returns when they cannot safely or legally be resold, or when applicable law restricts their return.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery. We may request photographs or other information so that we can review the issue. Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate solution.
If a return is approved, we will provide instructions regarding where and how the item should be sent. Do not send merchandise to the address listed below unless our customer service team specifically instructs you to do so. Items returned without prior authorization may not be accepted or may experience delays in processing.
Unless the return is the result of an error on our part, shipping costs associated with returning an item may be the responsibility of the customer. Original shipping charges may also be non-refundable where permitted by applicable law. We recommend using a trackable shipping service when returning an item because we cannot be responsible for merchandise that is lost or damaged while being returned to us.
Once an approved return is received and inspected, we will determine whether the item qualifies for a refund. If approved, the refund will generally be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank, credit card provider, or payment processor.
If an order is canceled before it has been processed or shipped, we will make reasonable efforts to accommodate the cancellation when possible. Once an order has entered processing or has already been shipped, cancellation may no longer be available. In such circumstances, you may need to follow the standard return procedure described in this policy.
If an item arrives damaged or an incorrect product was sent, we may provide return shipping instructions or another appropriate resolution without requiring the customer to bear the related return cost, depending on the circumstances and applicable law.
We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete shipping information supplied by the customer. If a package is returned to us because the delivery information was incorrect, the recipient was unavailable, or the package was otherwise undeliverable for reasons outside our control, additional shipping charges may apply if a replacement shipment is requested.
Some purchases may not qualify for return or refund due to their nature, applicable regulations, hygiene or safety considerations, promotional conditions, or other restrictions. Where an item is specifically identified as non-returnable or non-refundable at the time of purchase, that restriction will apply unless applicable law requires otherwise.
Refunds do not affect any rights or remedies that cannot legally be waived under applicable federal, state, or local law. Nothing in this policy is intended to limit consumer protections that apply to your purchase.
If you have questions about whether your order qualifies for a return or refund, please contact us before sending anything back. Our customer service team can review the circumstances and provide the appropriate next steps.
For return, refund, or order-related questions, please contact:
drinksurfsideus@gmail.com
1721 W79TH WAY DENVER, CO 80221
By purchasing products through our website, you acknowledge and agree to follow the procedures described in this Refund and Returns Policy, subject to any rights provided to you under applicable law.