We are committed to providing a convenient and reliable shipping experience for every order placed through our website. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as the general conditions that may affect delivery times and shipping charges.
Orders are typically processed after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances. Once your order has been prepared for shipment, it will be transferred to the selected shipping carrier for delivery.
FREE SHIPPING IS AVAILABLE ON ORDERS OF $20 OR MORE. Orders with a merchandise subtotal below $20 may be subject to applicable shipping charges, which will be displayed during the checkout process before the order is completed.
Estimated delivery times may vary depending on the destination, shipping method, carrier operations, weather conditions, holidays, and other factors outside our reasonable control. Any delivery timeframe displayed during checkout is an estimate and is not a guaranteed delivery date.
After an order has been shipped, customers may receive tracking information when available. Tracking details can be used to monitor the progress of the shipment through the applicable carrier. Please allow some time for tracking information to become active after the package has been handed to the carrier.
Customers are responsible for providing complete and accurate shipping information when placing an order. We are not responsible for delays, additional costs, failed deliveries, or returned packages resulting from incorrect, incomplete, or outdated shipping addresses provided at checkout.
If a package is returned to us because it could not be delivered due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another issue attributable to the recipient, additional shipping charges may apply if a replacement shipment is requested.
While we work to ensure that orders are packaged appropriately, shipping delays may occasionally occur because of circumstances beyond our control. These circumstances may include severe weather, natural disasters, transportation interruptions, carrier delays, holidays, technical issues, or other unexpected events. Such delays do not necessarily qualify an order for cancellation or refund.
If your package appears to be delayed, please first review the tracking information provided by the shipping carrier. If the tracking information has not changed for an extended period or indicates a delivery problem, you may contact us at drinksurfsideus@gmail.com for assistance.
If you receive a package that appears damaged, please inspect the contents as soon as possible. If an item is damaged, missing, or incorrect, contact us promptly and provide your order information along with photographs or other relevant details when requested. We will review the circumstances and determine the appropriate resolution.
Shipping availability may vary depending on the destination and applicable laws or regulations. We reserve the right to limit or decline shipments to certain locations when necessary. Orders may also be subject to additional restrictions based on product requirements, carrier policies, or applicable regulations.
The shipping cost, when applicable, will be calculated and displayed during checkout before payment is completed. Unless otherwise stated, the free shipping offer applies to qualifying orders with a merchandise subtotal of at least $20. Taxes, fees, or other charges that may apply to an order are not necessarily included when determining eligibility for free shipping.
If an order contains multiple items, products may be shipped together or separately depending on availability, fulfillment requirements, or other logistical considerations. If an order is divided into multiple shipments, customers will not necessarily incur additional shipping charges when the order qualifies for free shipping.
Once an order has been accepted by the shipping carrier, delivery is subject to the carrier’s procedures and operating conditions. We cannot guarantee a specific delivery date or be held responsible for carrier delays that occur after the shipment has left our fulfillment process.
For questions regarding shipping, delivery status, tracking information, or an order that has not arrived as expected, please contact us at drinksurfsideus@gmail.com.
Mailing Address:
1721 W79TH WAY DENVER, CO 80221
By placing an order through our website, you acknowledge and agree to the terms described in this Shipping Policy. We may update this policy from time to time to reflect changes to our shipping procedures, available services, carrier requirements, or applicable regulations.